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Available: 0 |
List Price:$110.00 |
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Edition: | 1st |
Publisher: | Sage Publications, Inc |
ISBN: | 0-7619-1612-1 (0761916121) |
ISBN-13: | 978-0-7619-1612-3 (9780761916123) |
Binding: | Softcover |
Copyright: | 1999 |
Publish Date: | 11/99 |
Weight: | 0.00 Lbs. |
Pages: | 536 |
Carton Quantity: | 20 |
Subject Class: | BUS (Business) |
Remarks: | Print on demand. If not in stock, allow additional time for processing |
Return Policy: | Returns accepted up to 90 days provided no other recalls or return restrictions apply. |
Table Of Contents: |
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ProQuest Ebook Central: |
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Abstract: | The Handbook is organized in six major sections: The service setting, demand management, service excellence and profitability, service recovery, service relationships, and firm-wide service issues. A unique structural feature of the Handbook is the inclusion of both in-depth chapters as well as shorter, more focused `mini' chapters. This variation enables the book to provide broader coverage through the inclusion of more topics. |
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