Matthews Book Company has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this site; Matthews Medical Books.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services. The information we collect is not shared with other organizations for commercial purposes.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Matthews Medical Books 11559 Rock Island Ct. Maryland Heights, MO 63043 or send e-mail to the webmaster: [email protected]

Product Return Policy

Matthews accepts product returns freight prepaid. Credit will be issued if the following guidelines are met.

These are the guidelines to be eligible for return:

1. Product must have been originally purchased from Matthews.
2. Product sold as nonreturnable is not returnable to Matthews.
3. Recalled product must be received at Matthews by the recall date to be eligible for credit.
4. Product must be received by Matthews in new and resaleable condition to be eligible for credit.
5. Matthews accepts returns for credit for 12 months from the date of purchase, unless a shorter return time was specified on invoice, and as long as no other return restrictions apply.
6. All returns must be accompanied with a packing slip that lists purchase information including invoice number, date, units purchased, and price paid.
7. Matthews issues credit on account and does not provide CASH refunds. No exceptions made.
8. All credits will expire after 12 months if not used.

Returns are to be shipped to the following address. No prior authorization required.

Matthews Book Company
Attn: Returns Department
11559 Rock Island Court
Maryland Heights, MO 63043

Return Policy Effective Date: June 1, 2023

Terms of Use

1. Acceptance of Terms:

By accessing or using the services provided by Matthews Book Company, you agree to comply with and be bound by the terms and conditions outlined in this Terms of Service Agreement ("Agreement"). If you do not agree to these terms, please do not use our services or purchase our products.

2. Payment Terms:

Customers are required to pay for the services and products provided by Matthews Book Company as outlined in the applicable pricing, order confirmation, invoice or subscription plan or chargeback. Failure to make timely payments may result in the suspension, termination of services, delay of product delivery, credit hold, collections, arbitration or legal action.

3. Late Payments:

In the event of late payment, Matthews Book Company reserves the right to impose late fees or interest of WSJ prime rate + 2% charges. Continued non-payment may result in the cancellation of the order.

4. Suspension/Termination of Services or Cancellation of Orders

Matthews Book Company reserves the right to suspend or terminate services, or cancel orders for customers with outstanding payments. Suspension or termination of services may occur without notice and may result in the loss of data, access, or other benefits associated with the services. Cancellation of orders may occur without notice, and the customer may be responsible for any costs incurred up to the point of cancellation.

5. Dispute Resolution:

In the event of a dispute regarding payment or any other matter, Matthews Book Company and the customer agree to engage in good faith efforts to resolve the dispute informally. If the dispute cannot be resolved through informal means, both parties may pursue either of the following options:

a. Alternative Dispute Resolution (ADR): Any dispute, controversy, or claim arising out of or relating to this Agreement, including issues related to non-payment, may be submitted to binding arbitration conducted in accordance with the rules of the American Arbitration Association. The decision of the arbitrator(s) shall be final and binding on both parties.

b. Lawsuit in St. Louis County: Alternatively, either party may choose to file a lawsuit in the appropriate court in St. Louis County, Missouri, to resolve the dispute. Both parties consent to the exclusive jurisdiction of the state and federal courts located within St. Louis County for any legal actions arising out of or related to this Agreement.

6. Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of the state of Missouri, without regard to its conflict of law principles.

This modification provides the option for dispute resolution through both arbitration and a lawsuit in St. Louis County.

7. Contact Information:

For questions or concerns regarding this Agreement, please contact Matthews Book Company accounts receivable department at 314-432-1400.

By using our services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this Agreement.