At Matthews, our health science roots run deep--all the way back to 1889, when we started as a retailer of health science books. We have grown by finding ways to help our customers be more informed and efficient, and by making their everyday work lives easier. Today, Matthews is an employee-owned success story, supplying health science bookstores, libraries and vocational schools throughout North America with the health science books, multimedia products, medical instruments and information they need to succeed. Our service philosophy is centered around flexibility and responsiveness. We believe that every customer has their own unique needs, every customer is a priority and we focus on doing what's right for the customer, no matter what it takes. Our customers tell us they keep coming back because of our excellent service and because of our people...and we appreciate that!
General Information
Account Setup
If you do not already have an account with Matthews Book Company you may submit an online New Account Application; print, complete, and fax a new account application (PDF) to us at 1-800-421-8816; or call 1-800-MED-BOOK and ask for assistance by talking with one of our customer service representatives.
Online Account Access
You can take full advantage of all of the features of our website, if you register your account and sign in when using the site. You will have access to account information such as purchase history, invoices, backorder status, shipment tracking information, and you will see your discounted price for all titles. You will be able to utilize time saving features such as multiple shopping carts, a wish-list feature called My Bookshelf, e-mail title information to a friend or colleague, fast order entry functions, review and edit your Approval Plan, and many more.
To register your account click here and simply fill out the registration form. You will need your Matthews Account Number.
Library Services
Fulfillment Services
Matthews maintains an inventory of medical, nursing, allied health, veterinary, dental, and bioscience titles from over 350 publishers. We have more than 100,000 titles in our database, and acquire books for customers from over 4,000 publishers. In fact, our centrally located distribution facility houses the largest selection of health science information under one roof, and proudly boasts a 99.5+% error-free accuracy rate on fulfillment.
- Ordering
You can place your order with Matthews 24 hours a day via the Internet (www.mattmccoy.com), fax, Electronic Data Interchange (EDI), email, mail, or by calling your personal customer service representative toll free between 7:30am and 6:00pm CST, Monday-Friday. Purchase order confirmation and immediate notification of backorders can be obtained via fax, email, or EDI.
- Shipping
Matthews offers free shipping to libraries. Orders received by 2:00pm CST are shipped the same day upon request, or we can accumulate your order and defer shipping according to your specifications.
- Custom Services
Do you need your invoice with shipment? Would you like local authors highlighted on your packing slip and invoice for easy identification? Do you prefer your invoices alphabetical by author, or title? Just let us know-we can customize invoices and shipping to meet your requirements.
- Product Searches
Matthews can launch a nationwide search of publishers to locate out-of-print or hard to find titles.
- Returns
100% return privileges are granted for all books through their current edition and in resalable condition. (Publisher return policies on selected titles may create an exception.)
Collection Development Services
- Information Updates
- Continuations Standing Order Program
- Approval Plan
- Cataloging Services
Medical and Scientific titles can be sent to you cataloged according to your specifications. Your order will be delivered with appropriate card catalog sets and labels, based on the National Library of Medicine, Library of Congress, or Dewey Decimal Classification system. This complete system allows you to get new titles into circulation much faster, freeing up valuable staff time.
Electronic Ordering
Electronic ordering can be done using the following methods: Innovative Interfaces Inc. Innopac acquistions module, BISAC EDI standard, or via the Matthews website.
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